Pathways to Penelope Excellence

The Penelope Excellence Consulting team has been instrumental in rolling out the Penelope software system to many customers tailored to their requirements and their budget.  The following pathways to achieving Penelope Excellence can be implemented during implementation or post health-check.

Pathway 1 – Agency led with minimum investment in implementation services

Includes:

  • Training program
  • Project design
  • Configuration Training
  • Training to implement and go-live

Agency Commitment:

Minimum of 70 – 100% time of a business savvy IT resource, business analyst or high IT aptitude administrative, practitioner or team leader staff member. Representative involvement from the business.

Advantages:

  • Lowest cost
  • Provides client with the skills to design and manage this project going forward

Disadvantages:

  • Relies heavily on internal skills to ensure that the outcomes of project are achieved where there may not have been a strong history of success in this particular area
  • More difficult for Penelope Excellence Consulting team to assure success

Budget:

$5K – $10K

Initial Implementation Timeframe:

2 – 3 months for a small Agency (1 – 5 services)

Pathway 2 – Agency led with strong focus on skills transfer approach from Penelope Excellence Implementation Services

Includes:

  • Project design
  • Project kick-off
  • Key involvement in each of the major steps: conduct one with you, show you what needs to be done and how to do it, client proceeds with the rest
  • Recommendations for change management
  • Recommendations and support for Penelope configuration

Agency Commitment:

Minimum of 70 – 100% time of a business savvy IT resource, business analyst or high IT aptitude administrative, practitioner or team leader staff member. Representative involvement from the business.

Advantages:

  • Low cost option which provides access to expert Penelope skills
  • Provides client with the skills to design and manage this project going forward

Disadvantages:

  • Still relies heavily on internal skills to ensure that outcomes of project are achieved where there may not been a strong history of success in this particular area
  • More difficult for Penelope Excellence Consulting team to assure success

Budget:

$20K – $30K

Initial Implementation Timeframe:

2 – 3 months for a small Agency (1 – 5 services)

3 – 6 months for medium Agency (6 – 15 services)

6 – 8 months for large Agency (more than 15 services)

Testimonials:

LifeWorks engaged AISR to assist and guide us with the implementation of Penelope across our organisation. It was apparent, during our initial enquiry, that AISR had an in depth knowledge of Penelope and an understanding of the type of services LifeWorks provides. The entire change management, configuration and implementation process was comprehensive, well structured and well supported. AISR’s staff, in particular Joanna Retnam, displayed a high level of professionalism and attention to detail throughout the process. We accredit a large part of our successful, on-time implementation of Penelope to AISR’s support and highly recommend them to any organisation considering implementing Penelope.

– Mary Broome, Lifeworks

Pathway 3 – Led by Penelope Excellence Implementation Services with strong skills transfer approach

Includes:

  • Project design
  • Project kick-off
  • Key involvement in each of the major steps: conduct one with you, show you what needs to be done and how to do it, client proceeds with the rest
  • Recommendations for change management
  • Recommendations and support for Penelope configuration
  • Penelope Excellence project manage the project

Agency Commitment:

Minimum of 70 – 100% time of a business savvy IT resource, business analyst or high IT aptitude administrative, practitioner or team leader staff member. Representative involvement from the business.

Advantages:

  • Moderate cost option
  • Penelope Excellence Consulting team experience immersed in project with substantial experience and focus on ensuring success in project outcomes
  • Positions client for success with the on-going use of Penelope as its core client information system

Disadvantages:

  •  More costly

Budget:

Price on application

Initial Implementation Timeframe:

2 – 3 months for a small Agency (1 – 5 services)

3 – 6 months for medium Agency (6 – 15 services

6 – 8 months for large Agency (more than 15 services)

Pathway 4 – Led by Penelope Excellence Implementation Services with strong skills transfer approach plus selected embedded service practice tools and tailored online end user training

Includes:

  • Project design
  • Project kick-off
  • Key involvement in each of the major steps: conduct one with you, show you what needs to be done and how to do it, client proceeds with the rest
  • Recommendations and support for Penelope configuration
  • Include tools like: Safety management and Family Law DOORS
  • Key involvement in change management
  • Penelope Excellence project manage the project
  • Penelope Online Learning tailored to client processes

Agency Commitment:

Minimum of 70 – 100% time of a business savvy IT resource, business analyst or high IT aptitude administrative, practitioner or team leader staff member. Representative involvement from the business.

Advantages:

  • Penelope Excellence Consulting team experience immersed in project with substantial experience and focus on ensuring success in project outcomes
  • Tailored online learning solution to support users post go-live ensuring a consistent message
  • Ensures that client is positioned for success with the on-going use of Penelope as its core client information system

Disadvantages:

  •  Most costly option

Budget:

Price on application

Initial Implementation Timeframe:

2 – 3 months for a small Agency (1 – 5 services)

3 – 6 months for medium Agency (6 – 15 services

6 – 8 months for large Agency (more than 15 services)

Pathway 5 – Penelope Excellence Managed Service

Includes:

  • Initial Implementation and Major Version upgrade support – available bi-annually, this service includes ensuring a strong understanding your business requirements and configuring Penelope to meet those business requirements for your services (including testing and refinements)
  • AISR Penelope Online End User Training – provides your end users with access to Penelope Online End User Training for their roles on how to use the system. The courses are based on generic process and will not reflect the Agency specific process and procedures. Online End User Training can be tailored to specific the Agency processes via negotiation.
  • Application services – Ensure that Penelope is kept current and that minor upgrade new product features are introduced and implemented quickly. Access to advanced application services to develop documents, automated workflows, configuration changes and testing management.
  • Reporting services – Access to the Penelope Excellence Reporting Suite along with any upgrades to this suite annually plus development of reports within Penelope or using the ODBC connection facilities.
  • 1st level support – The Penelope Excellence Managed Service team will act as the Agency’s primary point of contact for Penelope support requirements taking responsibility for liaising with Athena Software to respond to and resolve issues.
  • Penelope Infrastructure management – Provided in conjunction with your hosting service, Athena Software will provide full management of your Penelope infrastructure environment including applying version upgrades and copying production data to test.

Agency Commitment:

Minimum of 20 – 30% time of a business savvy IT resource, business analyst or high IT aptitude administrative, practitioner or team leader staff member. Representative involvement from the business.

Advantages:

Access to cost effective expert Penelope skills

  • Low risk investment to access high quality and experienced Penelope skills: current skills, access to proven practice process and experienced gained from years implementing and supporting the Penelope Case/Client Information System for many clients across multiple parts of the Community Services sector.
  • Lower cost than recruiting, up-skilling and training own staff in Penelope, business analysis, project management and change management skills
  • Staff can focus on core service processes and functions
  • Proactive application monitoring and management
  • Pathway to realising benefits available from the Penelope Case/Client Information System

Guaranteed resource availability

  • Continuity of resources
  • Flexible and scalable resource capabilities
  • Reduce risk of resource dependency

Continuous improvement

  • Proactive and continuous introduction of new features and functionality
  • Benefit from continual product research, development and implementation experience
  • Ongoing process review and streamlining
  • Maximum return on investment

Disadvantages:

  • Do not build skills within Agency to support Penelope

Budget:

Price on application

Initial Implementation Timeframe:

2 – 3 months for a small Agency (1 – 5 services)

3 – 6 months for medium Agency (6 – 15 services

6 – 8 months for large Agency (more than 15 services)

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