Student Information

Information found here is for current and prospective students.

Student Handbook

Everything you need to know about studying with AISR is in our Student Handbook. It explains how to enrol, fees and funding options (including Skills SA and VET Student Loans), recognition of prior learning and credit transfer, assessment and progression, attendance and work placement, student support and accessibility, privacy, and complaints and appeals. We encourage all students to read it before enrolling and refer to it during their course.

Unique Student Identifier

All students undertaking nationally recognised training are required to have a Unique Student Identifier (USI). Without a USI, we are unable to issue your qualification or Statement of Attainment.

Your USI is a free, lifelong reference number made up of ten numbers and letters. It gives you secure online access to your complete training record and transcripts for any nationally recognised training you’ve undertaken in Australia since 1 January 2015. This makes it easier to provide evidence of your learning when applying for jobs, further study, or credit transfer.

For more information or to create or find your USI, visit www.usi.gov.au.

Language, Literacy and Numeracy (LLN) Assessment

Prior to being accepted into your course, you may be required to sit a Language, Literacy and Numeracy (LLN) Assessment. Find out more in the video below:

Work Placement

Many AISR qualifications include a mandatory work placement so you can apply your learning in a real-world setting. To achieve your qualification, you will need to complete the required placement hours as outlined in the units of competency.

All placements must be approved by AISR before starting to make sure the right work-based learning and assessment can take place. Where possible, AISR will support you to arrange a placement within a Relationships Australia SA program, but places are limited and you should be prepared to secure a placement with another organisation.

If you are offered a placement with RASA or another provider, you will need to meet their mandatory requirements, which may include a Working with Children Check, a National Police Check, or other clearances.

Watch the video below to learn more about work placement and what to expect.

Student Support

At AISR, your success matters to us. We offer a range of academic, wellbeing and practical supports to help you stay engaged and confident in your studies. From learning resources and one-on-one guidance to funded wellbeing services (for eligible students), we’re here to walk alongside you throughout your learning journey. Watch the video below to learn more about how we support our students.

Change of Personal Details

It’s important that we have your current contact details so we can keep you informed about your course. If your name, address, phone number or other personal details change during your enrolment, you must update them through the Student Portal.

AISR cannot be held responsible for missed information or communications if your details are not kept up to date.

Defer, Withdraw or Transfer

If you need to defer, withdraw from, or transfer your course or a unit of study, you must complete the Withdrawal Transfer  Form and submit it to admin@aisr.edu.au as soon as possible.

For detailed information on the process, timeframes and any fee implications, please refer to the Student Handbook.

Vet Student Loans

VET Student Loans (VSL) is an Australian Government program that helps eligible students cover the cost of approved diploma-level and above qualifications. The loan is income-contingent, meaning you start repayments once you earn above the repayment threshold.

To learn more about eligibility, how to apply, and your rights and obligations, visit our VET Student Loans information page.

Technical Requirements

To access and use online services, students will require:

• A stable internet connection sufficient to stream video content is required. ADSL 2+ or higher is recommended.
• The Chrome browser is recommended, but browsers should conform to the minimum specs as outlined below. Please note that Microsoft Internet Explorer versions 6, 7, 8 are not supported
• JavaScript must be enabled
• Cookies must be enabled
• Pop-ups from the site must be allowed.

Browser Requirements

Not sure how to use an online tool in your course?

Log into our e-learning site and click on the help button to lodge a help ticket or email your course facilitator.

Feedback, Complaints and Appeals

We welcome your feedback and take all complaints and appeals seriously. More information can be found on the Contact Us page.

For full details, please see our Complaints and Appeals Policy on the Student Policies page.

Have a Question or Need help?

Email: admin@aisr.edu.au 

Phone: 08 8245 8100

49a Orsmond Street, Hindmarsh, SA 5007

9.00am to 5.00pm, Monday to Friday