CHC42015 Certificate IV in Community Services

Enrolments are closed for 2021 | Contact us or view our short courses.

Do you care about community services? Do you have a passion for helping others? Do you want to make a difference?

Our Certificate IV in Community Services is your path to a rewarding and worthwhile career in community services. Your knowledge and skills will equip you to design and deliver person-centred services for individuals and community groups with diverse and complex needs. You will be able to build effective relationships with clients from all backgrounds, and advocate for their interests and rights.

You will learn from experienced practitioners who will support you at every stage of your learning.

You will be able to work at your own pace, in a flexible blended learning environment that allows you to balance your studies with your other commitments.

Our knowledge, experience and reputation will ensure you graduate ready to secure employment in this important field.

Learning Mode
Blended Learning
Face to face days
Weekly study hours
12 months

Learning Outcomes

This course will give you the skills and knowledge to work effectively in a wide range of community welfare and support roles. You will be able to:

  • build effective relationships with clients from a diverse range of backgrounds
  • assess client needs and respond appropriately
  • provide person centred services to clients with diverse and complex needs
  • refer clients to specialist services and support when needed
  • recognise and respond appropriately to crisis situations, and to evidence of family violence, mental health issues and child harm
  • advocate for the interests and rights of clients
  • develop and maintain effective networks and partnerships
  • work within a community development framework
  • follow safe work practices
  • manage personal stressors in a work environment
  • work legally and ethically.

Entry Requirements

All applicants will be assessed for suitability to the qualification. Each applicant is required to undertake an online language, literacy and numeracy (LLN) assessment. The online LLN tool is designed to assess your Language, Literacy (understanding how to use reading, writing, listening and speaking for a purpose and in context) and Numeracy skills.

This short test will give the Institute insight to the right level of study for you. After the test, you will have time to review the results and discuss enrolment with our Enrolments & Training Coordinator.

Employment Opportunities

Graduates will be qualified to work in a variety of community services settings. This could include community work, aged care, disability work, mental health, drug education, youth work, advocacy, crisis intervention and more. Common job titles include:

  • Counsellor
  • Community Worker
  • Case Worker
  • Prevention Worker
  • Home-Based Care Worker
  • Disability Worker
  • Welfare Worker
  • Early Intervention Worker

The Federal Government estimates that the demand for welfare workers will be very strong over the next 5 years. See

Units of Study & Units of Competency

Unit of Study 1: The world of work
Units of Competency:

  • CHCLEG001 Work legally and ethically
  • HLTWHS002 Follow safe work practices for direct client care
  • CHCPRT001 Identify and respond to children and young people at risk

Unit of Study 2: Communication, diversity and interacting with others
Units of Competency:

  • CHCCOM005 Communicate and work in health or community services
  • CHCDIV001 Work with diverse people
  • CHCADV001 Facilitate the interests and rights of clients

Unit of Study 3: Responding to issues in community work
Units of Competency:

  • CHCCCS004 Assess co-existing needs
  • CHCDFV001 Recognise and respond appropriately to domestic and family violence
  • CHCMHS001 Work with people with mental health issues

Unit of Study 4: Frontline responses
Units of Competency:

  • CHCINM002 Meet community information needs
  • CHCCOM001 Provide first point of contact
  • CHCPRP003 Reflect on and improve own professional practice
  • BSBINM301 Organise workplace information

Duration and Delivery Mode

12 Months Full-Time.

Blended learning: mix of online learning and face-to-face classroom sessions.

Please see 2021 Delivery Schedule for dates of all Modules and face-to-face sessions.

This program has 12 face to face classroom contact days. This program is equivalent to 5 to 10 hours of study per week. Students will be required to undertake self-directed learning outside of classroom delivery


  • Delivery Schedule 2021
  • Location

    The course is a mix of online learning and face-to-face classroom sessions. Face-to-face classroom sessions are delivered in Adelaide (Hindmarsh).

    This program has 12 face to face classroom contact days. Students will be required to undertake self-directed online learning outside of classroom delivery.

    Please see 2021 Delivery Schedule for dates of all Modules and face-to-face sessions.

    Work Placement Requirements

    To achieve competency for this qualification, 50 hours of on-the-job learning and assessment must be completed. A current Working with Children check (within the last 12 months) is required before commencing work placement. Work placement requirements must be completed within 12 months of your final unit of study.

    Recognition of Prior Learning (RPL)

    RPL credit may be granted for relevant prior study.

    Students seeking recognition for all or part of a qualification must complete the online AISR Recognition Application at least 14 days before the start of the course.

    Tuition Fee, Payment Options, Loans

    Full fee: $5,000

    Subsidised fee: $1,000. (total fee reduces to $1,000, if you are eligible for SA Government subsidy).

    This course is subsidised through the South Australian Government. Eligibility and subsidy criteria apply. To check your eligibility visit

    See our Schedule of Fees for key dates and payment options.

    All enquiries regarding tuition fees and payment schedules should be directed to

    More Information

    Enquire Online

    Subscribe to our mailing list