CHC42021

Certificate IV in Community Services

Learning Mode

Online/Face to Face

Location

Adelaide, Port Augusta, Berri

Duration

12 Months

Study Load

Full Time

Course Overview

Your path to a rewarding career in community services

Are you passionate about helping people and making a real difference? The Certificate IV in Community Services (CHC42021) is a nationally recognised qualification that prepares you to work on the frontline of Australia’s fastest-growing sector.

Delivered as a blend of online and face to face learning in Adelaide, Port Augusta and Berri, this course equips you with the practical skills, cultural awareness, and professional confidence to support individuals, families, and communities across a wide range of service settings.

Why Choose This Course?

  • High demand and future growth: Community services is one of Australia’s largest and fastest-growing industries. The Jobs and Skills Outlook 2024 highlights health care and social assistance as major employers, with strong demand for qualified Certificate IV workers between 2024–2028.

  • Meaningful employment: Be ready to step into roles that make a genuine impact on people’s lives.

  • Practical, industry-relevant learning: Learn person-centred approaches, trauma-informed care, and strategies for working with diversity, mental health, and family and domestic violence.

Career Opportunities

Graduates of this qualification are prepared for frontline and support roles across government, non-government, and community-based organisations. Career options include:

  • Community Services Worker

  • Case Worker or Case Manager

  • Intake and Referral Worker

  • Youth Worker

  • Family Support Worker

  • Residential or Outreach Worker

  • Program Coordinator or Support Facilitator

These roles contribute to social justice, inclusion, and wellbeing, making a difference every day.

Study Pathways

Completing this course opens doors to further study and career progression. You can continue on to:

  • Diploma of Community Services (CHC52025)

  • Specialist qualifications in counselling, alcohol and other drugs, or mental health

  • Bachelor-level programs in social work, psychology, or human services

Student Support

At AISR, you’re never on your own. We provide:

  • Experienced trainers with real industry knowledge

  • Flexible study options to balance work, study, and life

  • Access to resources and support throughout your learning journey

This course is nationally recognised and accredited by the Australian Skills Quality Authority.

If you have experience or have studied in a relevant field you may be eligible for Recognition of Prior Learning.

Prerequisites

No prerequisties required

Units of Competency

1 The World of Work

  • CHCLEG001 Work legally and ethically
  • HLTWHS002 Follow safe work practices for direct client care
  • CHCPRT025 Identify and report children and young people at risk

2 Communication, Diversity and Interacting with Others

  • CHCDIV001 Work with diverse people
  • CHCCOM002 Use communication to build relationships
  • CHCPRP001 Develop and maintain networks and collaborative partnerships
  • CHCADV001 Facilitate the interests and rights of clients

3 Responding to Issues in Community Work

  • CHCCCS019 Recognise and respond to crisis
  • CHCCCS004 Assess co-existing needs
  • CHCDFV001 Recognise and respond appropriately to domestic and family violence
  • CHCMHS001 Work with people with mental health issues

4 Frontline Responses

  • BSBINS302 Organise workplace information
  • CHCINM002 Meet community information needs
  • CHCCOM001 Provide first point of contact
  • HLTWHS006 Manage personal stressors in the work environment

Recognition of prior learning (RPL) credit may be granted for relevant prior study or experience. For more details on the RPL process, visit: RPL page

 

Fee

$6000 Full Fee

$1200 (Tuition Gap Fee) for participants eligible for SA Government subsidies

$465 (Tuition Fee Gap) for participants eligible for SA Government subsidies with valid concession card

Visit Skills SA to check your eligibility

For more information visit our fees and payments page

Qualification Information Brochure

Course Details

Date: 2 February 2026
Location: Adelaide, Port Augusta, and Berri

Nationally Recognised
Training (NRT)

Nationally recognised training (NRT) leads to vocational qualifications and credentials that are recognised across Australia.

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Acknowledgement of Country

We acknowledge the cultural, spiritual and economic sovereignty of Australian Aboriginal and Torres Strait Islander people.

We understand that the ongoing violation of this sovereignty continues to harm Aboriginal and Torres Strait Islander people’s relationships, health, wellbeing and aspirations.

We are committed to strengthening the wellbeing of Aboriginal and Torres Strait Islander people, families and communities.

We recognise that respecting and nurturing Aboriginal and Torres Strait Islander communities is a benefit for all Australians.

We especially honour the Kaurna Elders of the Adelaide Plains and the Elders of the River Murray and Mallee Region, which includes: Ngaiawang, Ngawait, Nganguruku, Erawirung, Ngintait, Ngaraite, Ngarkat and small parts of Maraura and Daanggali, and Elders of Barngarla Country in the Far North and Boandik Land in Mount Gambier, upon whose country Relationships Australia South Australia offices are located.

As educators we recognise the Ancient Universities and ways of knowing of Aboriginal and Torres Strait Islander Peoples have existed for millennia, and we respect and honour First Nations expertise.