Learning Mode
Face to Face
Location
SA
Duration
Full Day
Course Overview
Course Overview
This one-day workshop provides frontline workers with essential skills to hold supportive, respectful conversations when people present with emotional distress. Learn the foundations of active listening, recognition of emotional needs and professional boundaries in practice.
Who Should Attend
Community support staff, case workers, volunteers and anyone in a helping role who wants to communicate with confidence and compassion.
What You Will Learn
- Active listening techniques
- Identifying and responding to emotional distress
- Clear, respectful communication strategies
- Appropriate boundary setting
What the Course Involves
Interactive exercises and scenario practice to make key skills immediately applicable in day-to-day work. (Australian Institute of Social Relations)
Why This Course Matters
Empathic, well-managed interactions improve client engagement, reduce miscommunication, help to ease frontline tension, and support better service outcomes.
Related Short Courses
Tailored Workshops
This course can be delivered as a tailored workshop for teams or organisations. Content can be adapted to reflect your service context, client groups and workforce needs.
Contact us to discuss delivery options.