For Students

The Institute is committed to creating and sustaining a learning culture that is professionally and individually empowering for everyone who participates in it.

You will find a range of support options including custom video tutorials, step by step illustrated documents, telephone or web conferencing, email and telephone support, to help you ease into online learning.

We use an interesting variety of assessment tasks, including:

  • Online quizzes and short answer responses
  • Live online forums
  • Direct observation
  • Reflective journaling
  • Third party feedback and self reflection
  • Written essays, short answer questions and/or reports.

How to Apply

Application methods vary depending on the course you wish to undertake. For further information visit the specific page for your desired qualification or course.

Student Forms & Resources

Student Handbook

In our Student Handbook you will find more information about enrolment processes, payment of fees, learning support, options to defer your study, facilities, and our policies and procedures.

Training Code of Practice

The Institute has signed a Training Code of Practice that ensures the interests of students and quality outcomes are maintained.

Change of Details Form

If your address or other personal details change during the period of enrolment you must complete the Change of Details Form. It is the student’s responsibility to keep the Institute informed of changes to their details. The Institute will not be held responsible for failure to deliver information or records to students if the student has not provided information in regard to any changes.

Defferal/Withdrawl/Transfer Form

Complete the Deferral/Withdrawal/Transfer Form to withdraw, defer or transfer within the same course or module of study. One weeks notice must be given before the commencement of a course or module. Transfers must be for the same course (e.g. Diploma of Counselling).

Technical Requirements

To access and use online services, students will require:

  • A stable internet connection sufficient to stream video content is required. ADSL 2+ or higher is recommended.
  • The Chrome browser is recommended, but browsers should conform to the minimum specs as outlined below. Please note that Microsoft Internet Explorer versions 6, 7, 8 are not supported
  • JavaScript must be enabled
  • Cookies must be enabled
  • Flash must be supported by the browser for some presentations
  • Pop-ups from the site must be allowed.

Browser Requirements

Browser Minimum version Recommended version
Google Chrome 30.0 Latest
Mozilla Firefox 25.0 Latest
Apple Safari 6 Latest
Microsoft Internet Explorer 10 Latest

Not sure how to use an online tool in your course?

Log into our e-learning site and click on the help widget to lodge a support ticket or contact your course facilitator by email.

Student feedback

All students will be asked to complete a feedback form on completion of their course. Your candid feedback is welcome as it helps us to improve our own practice.

Experiencing a course enrolment or account issue?

Please direct queries to or call 08 8245 8100 9am-5pm, Monday-Friday.

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