The Institute is committed to creating and sustaining a learning culture that is professionally and individually empowering for everyone who participates in it.
You will find a range of support options including custom video tutorials, step by step illustrated documents, telephone or web conferencing, email and telephone support, to help you ease into online learning.
We use an interesting variety of assessment tasks, including:
- Online quizzes and short answer responses
- Live online forums
- Direct observation
- Reflective journaling
- Third party feedback and self reflection
- Written essays, short answer questions and/or reports.
How to Apply
Application methods vary depending on the course you wish to undertake. For further information visit the How to Apply page or go to the specific page for your desired qualification or course.
Student Forms & Resources
In our Student Handbook you will find more information about enrolment processes, payment of fees, learning support, options to defer your study, facilities, and our policies and procedures.
Training Code of Practice
The Institute has signed a Training Code of Practice that ensures the interests of students and quality outcomes are maintained.
Change of Details Form
If your address or other personal details change during the period of enrolment you must complete the Change of Details Form. It is the student’s responsibility to keep the Institute informed of changes to their details. The Institute will not be held responsible for failure to deliver information or records to students if the student has not provided information in regard to any changes.
Complete the Deferral/Withdrawal/Transfer Form to withdraw, defer or transfer within the same course or module of study. One weeks notice must be given before the commencement of a course or module. Transfers must be for the same course (e.g. Diploma of Counselling).
To access and use online services, students will require:
- A stable internet connection sufficient to stream video content is required. ADSL 2+ or higher is recommended.
- The Chrome browser is recommended, but browsers should conform to the minimum specs as outlined below. Please note that Microsoft Internet Explorer versions 6, 7, 8 are not supported
- Cookies must be enabled
- Flash must be supported by the browser for some presentations
- Pop-ups from the site must be allowed.
|Browser||Minimum version||Recommended version|
|Microsoft Internet Explorer||10||Latest|
Not sure how to use an online tool in your course?
Getting an error message or having a technical issue?
Email email@example.com for assistance.
All students will be asked to complete a feedback form on completion of their course. Your candid feedback is welcome as it helps us to improve our own practice.
Experiencing a course enrolment or account issue?
Please direct queries to firstname.lastname@example.org or call 08 8245 8100 9am-5pm, Monday-Friday.