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The demand for the skills we provide

The Community Services and Health industry is one of the largest industries in Australia, and is experiencing significant growth.

Government departments, services and non-government agencies know they must adopt a holistic approach and work in partnership with other agencies if they are to achieve better outcomes for the people in the community with greatest need.

People who work in this industry require training that is of excellent quality and is directly linked with workplace realities and needs. They need a complex range of on-the-job skills – many of which were not previously covered in training.

Qualified workers need opportunities to update and deepen their knowledge and apply and refine it in their work practice. People without formal qualifications need appropriate training to undertake their workplace roles.

What we offer

The breadth and depth of our community, educational, cultural and vocational experience means that we are able to offer:

  • Highly specialised education and training (e.g. cultural awareness, family domestic violence, mental health training for community work)
  • Education and training that recognises and values the existing knowledge and skills of people
  • Training that meets diverse learning needs and styles
  • On and off the job training for maximum flexibility in accommodating people’s needs

Most of the Institute’s courses utilise e-learning but we also strongly believe in the value of interpersonal interaction. Many of our courses therefore use blended learning, combining internet-based and face to face learning methods. Some of our courses and programs are entirely face to face, while several are self-paced courses delivered online.

Our teaching and learning philosophy

Put simply, there is a match between who we are, what we value and the ways in which we go about our work.

The following principles underpin the Institute’s approach to teaching and learning:

Organisational cultures of learning

Coherent workforce development will be linked to core organisational goals and real work contexts, creating a culture of learning.

Recognising and valuing diversity

Respectful relationships that value diversity are the foundation for both effective practice and productive workplace learning. Successful teams accommodate difference.

Learning practices

Customising training for specific work roles and contexts means recognising that learning occurs in many ways, both on the job and in formal training sessions.

Building on strengths

New skills and knowledge develop from positive interactions that draw on existing strengths and abilities.

Generating knowledge and skills within the workplace

In a learning culture staff help to shape policy and practices. External ‘expert’ input may be useful at times, but must be linked to specific workplace learning needs.

Linking workplace learning to formal training

In working towards nationally recognised competencies and qualifications, learners will be engaged in identifying relevant training content and meaningful assessment.

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