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Client Testimonials

We’re committed to providing the best possible service to our Penelope Excellence clients. Read the stories from some of our happy clients:

LifeWorks engaged AISR to assist and guide us with the implementation of Penelope across our organisation. It was apparent, during our initial enquiry, that AISR had an in depth knowledge of Penelope and an understanding of the type of services LifeWorks provides. The entire change management, configuration and implementation process was comprehensive, well structured and well supported. AISR’s staff, in particular Joanna Retnam, displayed a high level of professionalism and attention to detail throughout the process. We accredit a large part of our successful, on-time implementation of Penelope to AISR’s support and highly recommend them to any organisation considering implementing Penelope.

– Mary Broome, Lifeworks


“I would recommend the Program Statistics report and workshop. Every organisation struggles to obtain regular meaningful reports from the back end of Penelope, so this is a good solution to get some basic data summaries out, which can be sliced and diced as you wish. Plus you are able to observe trends over time. Congratulations should go to the Penelope Excellence team for their skills and hard work in putting the queries and reporting tools together, and packaging them up with training so they are useful for other organisations. The reports and workshop are not cheap, but having been through a workshop, yes I think it is good value, particularly with the team’s willingness to get the reporting tool working as well as possible for our Penelope structure.”

– Amy Spadarro Manager, Interrelate


“The FaHCSIA Error Prevention, Investigation and Rectification workshop was well paced and time was provided for questions at each stage. I learnt that separating errors into categories such as Athena, data etc and having a spreadsheet of errors are great ideas. I would recommend this training to others and would like to include some power users and use the webinar as further development of their training.”

– John Carroll, Anglicare Sydney


The whole Penelope Excellence team had a very friendly approach towards the whole presentation, continuing to ask questions and our input which resulted in further discussions which was very helpful to me. I would recommend this training to others. The staff members at Penelope Excellence Consulting really go beyond just the presentation and maximise the time allocated with the workshop, leaving enough time for Q&A’s.”

– Shariff Apichatskuldej, Marymead


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